Reference

Terms & Conditions For Your Account

mahyong288 Terms & Conditions explain how you open, use and protect your account in Indonesia.

Account accessWallet checksPolicy contact
mahyong288 Terms & Conditions For Your Account
HELP PATHS

Where Terms Questions Get Answered

A clear contact path helps you resolve a Terms & Conditions question without guessing which team to reach.

Account access Use the account help path when your phone verification does not complete or a…
Wallet status For a DANA, OVO, GoPay or QRIS question, send the receipt reference and the…
Policy changes Ask support to point you to the current Terms & Conditions wording when you…
RECORD HANDLING

Six Account Safeguards In Our Terms

These Terms & Conditions describe practical controls around account records, cookies, security and retention rather than broad promises.

Personal details

We handle the name, contact details and verification data attached to your account so we can apply these Terms &…

Cookies

Cookies can preserve a login session, remember a selected setting or help us see whether a policy page was opened.

Login security

You are responsible for keeping your password, phone and verification messages private.

Payment records

Transaction references, wallet status and bank-route details help us reconcile a request under the Terms & Conditions.

Retention

We retain account and transaction records for the period needed to operate the account, handle disputes, meet applicable duties and…

Change requests

To request a correction, explain a data concern or ask why access was limited, contact us through the account support…

Terms & Conditions Questions Answered

The questions below cover the parts of our Terms & Conditions that most often affect an Indonesian account. They explain what you agree to, which checks may appear, how policy wording reaches you and what to include when contacting support. For a decision tied to your account, use the current page wording and your account reference rather than relying on a copied message.

They cover account creation, phone verification, login use, payment ownership, policy changes, data handling, cookies, retention and account closure. They apply across the mobile browser and desktop browser. Access depends on local law, so you should read the current wording before using the lobby.

Yes, we may require phone verification before account access or when a device, login pattern or account detail changes. Use the phone connected to your account and never forward a verification message. If the step fails, contact support with the displayed error and registered contact detail.

Keep the receipt or reference for DANA, OVO, GoPay, QRIS, virtual account and bank transfer requests until the account status is settled. BCA, BRI, Mandiri and BNI references can help us compare the bank record with the account entry when a payment remains pending.

You may access the account where local law permits and where the service is available to your connection. A move between Jakarta, Surabaya or another location can prompt an extra login check. Do not bypass a location or identity request; ask support to explain the account status.

Use the account support path and state which detail needs correction, such as a contact record or account spelling. Include your registered contact detail and a relevant reference. We verify ownership before changing data connected to phone verification, wallet status or transaction history.

When we change the policy, we publish revised wording and identify the effective date on the policy page or related account notice. Check the page before continuing after a change. If a clause is unclear, ask support to identify the exact section affecting your account.

Contact support through the account help route and provide the registered contact detail, device path and message shown at login. We may pause access for identity, payment ownership or unusual activity checks. We will explain the available next step where local law permits.